Star City Music is committed to your privacy. Star City Music has created this privacy statement in order to demonstrate our firm commitment to privacy. Star City Music does not sell, rent, or otherwise distribute individual user information to outside parties. Ever. The following discloses our information gathering and dissemination practices for this website: (Site). Star City Music reserves the right to cancel orders at any time for any reason.

Inaccuracy Disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, please contact us for return options.


All returns must be pre-approved and assigned a Return Authorization Number (RMA) before you ship the products to us. This ensures and expedites any appropriate credits and/or exchanges.
Except in the case of an error on our part, ALL shipping costs for returns are the responsibility of the customer.
Except for error on our part or damage in shipping, all returns will be assessed a 10% per item restocking fee.
Our return period for all merchandise is 15 days. After 15 days, approval of returns will be at our discretion.

Non-Returnable Items:

  • Custom mouthpieces
  • Closeout items
  • Printed material
  • Opened packages of reeds
  • Cleaning and maintenance products (including but not limited to Horn Flush, Valve Oils, Lubircants, Flav-O-Mist, etc.)

Bandshoes: Bandshoes may be returned for exchange for a different size only. The same 15 day trial period applies. Returned shoes must be in ABSOLUTELY PRISTINE CONDITION with ABSOLUTELY NO WEAR OR SOIL, as though you tried them in the store and immediately took them off. Returned shoes not meeting this standard will be returned at the customer’s expense.

Some exceptions may apply. Please contact us if you wish to return an item and obtain a Return Authorization Number.


A “cookie” is a small text file that is stored (by your browser) onto your computer’s hard drive, usually to keep track of items you place in a shopping cart. Any cookies employed by our software are only used to facilitate your shopping experience on our website.


Our contact and other Forms ask visitors to supply with contact information (e.g., name, email address, billing address, etc.). We use this contact information to serve you better – for example, by providing Return Authorizations, or for sending you information.
When checking out, you will be given the opportunity to subscribe to our newsletter for news and specials. You may unsubscribe at any time.
Online Surveys and Promotions
We sometimes conduct online surveys and promotions, both of which ask visitors for contact information. We use this information to better understand and meet the needs of parents and educators, as well as to verify your intention to participate in our promotions. Of course, you may decline future mailings from at any time by unsubscribing.


This site contains convenient links to other sites, however, no information about you that we have collected is shared with any other websites or companies. We claim no responsibility for what is contained in those websites.


We understand that shopping online can feel risky and uncertain at times. Where does your information go? How can you be sure that someone out there with a computer can’t intercept your credit card numbers? Your credit card security is our highest priority, has taken several steps to ensure that your payment information is processed confidentially and accurately. servers use Secure Sockets Layer (SSL), an advanced encryption technology. This encryption protects the security of your personal information during transmission.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We use the popular PayPal Braintree payment gateway to process credit card payments. PayPal Braintree meets PCI Compliance SAQ-A standards and supports tokenization. Credit Card information is never stored on our servers. Other kinds of data that may be deemed as sensitive is encrypted at rest using modern encryption techniques.

So, there’s no risk! In fact, shopping online at is statistically safer than using your credit card at a restaurant or department store. We trust you’ll find yourself appreciating the fun and convenience of shopping at home.

If you have questions regarding our credit card security policies, please contact us.

How to Unsubscribe

You have the option to decline future communications from indefinitely by taking one of the following steps:

  • Every email we send has an Unsubscribe link located at the bottom. Simply click that link and follow the instructions.
  • You can contact us here: Contact Us
  • You may also send mail to the following postal address:
P.O. Box 20239, Roanoke, VA 24018